JOURNEYFIT LLC, Inc. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from July 24, 2017.
What We Collect
We may collect the following information:
Name and job title;
Contact information including email address;
Demographic information such as postcode, preferences and interests; and
Other information relevant to customer surveys and/or offers.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling Your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at: firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please email email@example.com.
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect. E-mail: firstname.lastname@example.org.
What We Do with the Information We Gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Cancellation & Late Policy
If you are unable to attend a scheduled private or small group training session, you must cancel or reschedule at least 24 hours in advance; failure to provide 24-hour notice will result in full payment for session.
Cancellations should be completed and/or rescheduled online through JOURNEYFIT’s third-party scheduler, Acuity (the same way you scheduled). Inability to contact trainer, via phone call or text message, is not a viable excuse for no-showing or canceling late and failure to provide 24-hour notice will result in full payment for session group session or private training session.
We ask that you arrive early or on time for all training sessions, especially group sessions as not to disturb other clients. Clients arriving late for their scheduled session will receive only the remaining time unless prior arrangements have been made with the Trainer.
The expiration time for all training pass(es) and session(s) is as follows from date of purchase: GROUP SESSIONS - 1 drop in session must be used within one (1) month, eight (8) pack group sessions must be used in = two (2) months. PERSONAL TRAINING – one (1) drop in session must be used within one (1) month, eight (8) pack personal training sessions must be used within two (2) months, 12 personal private training sessions must be used in two (2) months, 16 pack personal training sessions must be used in three (3) months, 32 pack personal training must be used in four (4) months.
All monthly auto pays are a monthly commitment from date of purchase and will continue to renew every month, unless a written message has been member provides written cancellation 15 days the last day of the month when auto-renew will end.
JOURNEYFIT LLC uses an external company to manage the direct debit payment system.
No training refunds will be issued for any reason including, but not limited to illness, relocation, and unused sessions. These sessions may not be transferred to another client.
If the client is unable to continue scheduled training sessions for medical reasons, JOURNEYFIT LLC will discontinue any charges on clients account and/or extend training package expiration date with written documentation provided from client’s physician.
Operational and Facility
JOURNEYFIT LLC reserves the right to vary, add or eliminate from time to time the open hours or Scheduled Hours of any of our facilities, classes or services. Please check all timetables and member information for changes. You agree and accept that a particular facility or service may not be available for participation due to a prior booking, mechanical breakdown, fire, loss of lease, or any other reason. You agree not to hold the JOURNEYFIT LLC responsible for such occurrences. Where lockers or storage are provided, all care and no responsibility is taken for items contained within the lockers or storage facilities. Members must not carry out any illegal acts in the facility and must comply with all health and safety requirements. If a member carries out any activity which JOURNEYFIT LLC staff or management consider offensive or dangerous to you or another person, JOURNEYFIT LLC staff or management reserve the right to require you to leave immediately. This may also result in cancellation of membership.
The member will ensure they complete a pre-exercise screening questionnaire and waiver to hand to the trainer (or online) before commencing their first session. The member agrees to provide an accurate health and fitness profile prior and during engagement in an exercise program with JOURNEYFIT LLC. The member is aware that photography may occur during sessions and gives permission for this to be used for marketing purposes that may include but not be limited to, flyers, newsletters and the company website.